Shipping policy
Shipping Policy
At Rough Hand Clothing Co., we keep it simple.
Free Shipping
We offer free shipping on all orders over $99.99 CAD (before tax) within Canada.
Flat Rate Shipping
Orders under $99.99 CAD are charged a flat rate shipping fee of $9.95 CAD.
United States Shipping
We ship to the United States via Standard International shipping. Orders over $200.00 CAD qualify for free shipping. Orders below that threshold are charged a flat rate of $20.00 CAD.
Processing Time
Orders are typically processed within 1–3 business days.
During high volume periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on location but typically range from:
- 2–8 business days within Canada
Please note that shipping times are estimates and may be affected by carrier delays.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrect addresses provided at checkout.
Lost or Delayed Packages
Once an order has been shipped, it is in the hands of the carrier.
Rough Hand Clothing Co. is not responsible for delays, lost, or stolen packages.
If you have any issues with your shipment, contact us at info@roughhandclothingco.ca